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indobola77 Privacy Policy: What We Collect and Why

This Privacy Policy sets out exactly how indobola77 collects, uses and safeguards the personal information you share when you open an account, make a deposit via DANA or…

Account data protectionDANA & QRIS payment privacyOVO & GoPay wallet dataCookie controlsData retention limits
indobola77 indobola77 Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to request a copy of your stored data, ask us to correct inaccurate records, or raise a concern about how your DANA or QRIS payment details were handled, our support team is available around the clock — 24 hours a day, seven days a week — through three direct channels. For account-specific privacy matters, live chat is the fastest route; email creates a written trail for formal requests.

Team online

Live Chat

Reach our privacy support team instantly via live chat on indobola77.xyz. Available 24/7, it is the quickest path for account data queries and payment-record questions.

Email Support

Send a formal data request or correction notice by email. We aim to acknowledge within 24 hours and resolve within 7 business days, covering DANA, OVO, GoPay and bank transfer records.

Account Help Centre

Navigate to the Help section inside your account dashboard to locate the privacy request form, where you can specify the exact data category — payment, session or profile — you want reviewed.

HOW WE HANDLE DATA

Six Ways We Keep Your Account Data Secure

From the moment you complete phone verification to the point your GoPay withdrawal is confirmed, we apply layered controls to keep your personal information accurate, limited and inaccessible to unauthorised parties.

Encrypted account storage

Your profile data — including phone number and verification records — is stored with encryption at rest, so raw credentials are never exposed even in the event of a server-level audit.

Payment data isolation

DANA, OVO, GoPay and QRIS transaction tokens are processed in an isolated environment and are not written to your general profile record, reducing the data surface accessible to any single system.

Cookie transparency

We use session cookies to maintain your login state and analytics cookies to understand lobby navigation patterns. You can review active cookies through your browser settings at any time without affecting your account.

Defined retention periods

Payment records for BCA, BRI, Mandiri and BNI bank transfers are kept only as long as required for transaction reconciliation, after which they are purged from active databases on a rolling schedule.

Access logs and anomaly detection

Every login from a new device — whether you are in Jakarta or Surabaya — triggers an access log entry. Unusual patterns, such as rapid successive login attempts, are flagged for manual review within minutes.

Data correction and deletion requests

Submit a correction or deletion request via live chat or email, and we will action it within 7 business days. Requests tied to open payment disputes are resolved after the transaction is settled.

Privacy Policy Questions We Hear Most Often

These questions come from people who want to understand exactly what happens to their data before they open an account or make a first deposit. If your question is not listed here, our live chat team can address privacy-specific concerns in real time, any hour of the day.

We collect your name, phone number, device type and IP address during registration. Phone verification is required before account access is granted. No additional identity documents are requested at the point of sign-up unless a withdrawal verification step is triggered.

DANA wallet references and QRIS scan tokens are stored only long enough to confirm and reconcile your transaction. They sit in an isolated payment environment and are not merged into your general profile data after the deposit or withdrawal is completed.

OVO account tokens and GoPay transaction IDs follow the same isolation policy as DANA and QRIS. We process them to verify the transfer, then retain only the transaction reference number for dispute resolution, not the full wallet credential.

Yes. Send a data access request via email or through the privacy request form in your account Help Centre. We aim to deliver a structured summary of your profile, session and payment records within 7 business days of acknowledgement.

We do not sell your personal data. Data may be shared with payment processors — such as the rails that support DANA, OVO, GoPay and QRIS — only to the extent needed to complete your transaction. Sharing otherwise depends on local law requirements.

BCA, BRI, Mandiri and BNI virtual account records are retained for the minimum period needed for transaction reconciliation and any associated dispute window. After that period, they are purged from active databases on our rolling schedule.

Contact us via live chat or email with the specific data category you want corrected or removed. Requests linked to an open payment dispute are held until that transaction settles, after which deletion proceeds within 7 business days.